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December 2019

MHCS Strategic Priorities 2019–2023

12/12/19

On December 2, 2019 the NSW Multicultural Health Communication Service (MHCS) Strategic Priorities 2019-2023 plan was launched at the State Library of New South Wales.

This report outlines the functions and activities of NSW Health over the 2018-19 financial year, including the performance and achievements of all local health districts, specialty networks and other entities.

The launch of the MHCS Strategic Priorities 2019-2023 plan highlighted the focus on strengthening the capacity of health services and programs to effectively and appropriately communicate with people from culturally and linguistically diverse communities through targeted activities. The full MHCS strategic plan and overview video is now available on the new website

 

Contact for more information

Jesusa Helaratne

02 9816 0306

Jesusa.Helaratne@health.nsw.gov.au

Submitted by Afrah Fazli on behalf of NSW Multicultural Health.

What do you think of HealthShare's services?

12/12/19

 

If you haven't already, have your say on payroll, financial and other support services provided to Western Sydney Local Health District. before the survey closes next Monday 16 December.

As customers of HealthShare NSW we are being asked to ‘share our experience’ via an online survey to capture as much feedback as possible on its range of services.

Visit www.healthshare.nsw.gov.au/myexperience and tell us how we are doing and what we can improve.

Respondents are able to submit feedback via their mobiles, tablets or computers. While the survey can take as little as eight minutes to complete, you also have the option of completing it in stages, by saving answers and coming back to them later.

 

The responses received will underpin HealthShare NSW’s service improvement efforts over the next two years, so don’t miss your chance to help shape this change.

 

In our last survey, you told us:

 

You wanted ‘clearer/more accessible information about how to contact HealthShare NSW services’.

In response, we reviewed and consolidated all of our ‘1300 -’ numbers.

 

You were frustrated as ‘some tickets are closed before a resolution has been found’.

We are now gradually introducing Service Now and the customer facing platform SARA - a transparent system which allows customers to see the status of their requests in real time.

 

The ‘waiting is excessive’ when you call the Customer Service desk.

We have worked hard and now customers are only waiting on the phone for less than a minute before they speak with a Customer Service Representative. 

 

Contact for more information

HealthShare

HSNSW-CX@Health.nsw.gov.au

Submitted by Leanne Findlay on behalf of HealthShare

Fleet & Courier Services Christmas closure

12/12/19

 

Westmead Fleet Office
The Westmead Fleet office will be closed from midday Tuesday 24th December 2019 and will reopen on Monday 6th January 2020.
The Integrated Courier & Mail Service will continue to run pathology collections only commencing Saturday 21st December 2019 up to and including Sunday the 5th of January 2020. Normal services will recommence from Monday the 6th of January 2020..
Keys for pool vehicles will be available at security for after-hours emergencies if required.

Cumberland Fleet Office
The Cumberland Fleet office will be closed from midday Friday 20th December 2019 and will reopen Monday 6th January 2020.
Patient Transport will still operate on all normal working days from 0800-1630 for this period except for Public Holidays and weekends. Contact number is 0408 644 542.
An emergency pool vehicle will also be available by contacting Jignesh on 0408644542

Cumberland Mail Room
The Cumberland mail room will be closed from 4pm Friday 20th December 2019 and will reopen Monday 6th January 2020.

Blacktown Vehicle Bookings
The Blacktown Fleet office will be closed from midday Tuesday 24th December 2019 and will reopen Monday 6th January 2020.
Keys for pool vehicles will be available at security for after-hours emergencies if required

If you will be requiring a pool vehicle within the closure periods please ensure you have submitted your booking via smartpool prior to cob Monday 16th December 2019.

 

Contact for more information

Kaylene Collins

8890 6416

kaylene.collins@health.nsw.gov.au

Submitted by Kaylene Collins

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