October 2020



What new training is available for ServiceNow?


The SARA Training Page and ServiceNow Training Page on the Customer Intranet Site are always being updated with short training videos and quick reference guides (QRGs) to enhance your experience with SARA.


Two recent QRG’s have been added to the SARA Training page, these are:

  • How to approve items in SARA

  • How to use the Group Membership form in SARA


Please see the SARA basic training intranet page to access these and other training resources.


Long Service Leave (LSL) knowledge article enhancements


We are excited to announce that new articles about Long Service Leave are available in the SARA Knowledge Base. These articles provide detailed information around taking Long Service Leave, what options there are and what to do next.


Visit Getting Started with Long Service Leave (LSL) for NSW Health Employees to begin exploring.


Currently, there are over 160 HR and Finance related knowledge articles that you can explore. This includes topics on how to update banking details, superannuation and navigating StaffLink Employee Self Service (ESS).


The new SARA Virtual Agent is here

The services portal SARA now has a Virtual Assistant (VA) or chat bot which is available to all NSW Health staff anytime, anywhere, on any device. The VA can help provide you with answers to frequently asked questions – such as how to access your payment summary for 2019/2020, how can I do my tax return, how to amend or cancel leave request, how to submit a new leave request and more .

If you need help accessing your payment summary (or income statement as it’s now called), the SARA VA is ready to help. (As you may remember, this year, income statements are available from myGov instead of StaffLink).

New forms


New service offering: UC Meeting Rooms and Endpoints 

This form enables staff to request the set-up of health-managed meeting rooms that come with standardised hardware and installation based on Australian Health Facility Guidelines (AusHFG). These meeting rooms will be monitored through an analytics platform to proactively identify and resolve issues as they occur. Requests can be made to set-up a new meeting room or to upgrade an existing room.

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