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December 2019

NSW Health Annual Report now available

5/12/19

The 2018-19 NSW Health Annual Report has been tabled in Parliament and is now available on the NSW Health website.

This report outlines the functions and activities of NSW Health over the 2018-19 financial year, including the performance and achievements of all local health districts, specialty networks and other entities.

Contact for more information

NSW Ministry of Health

Rachel.Gleeson1@health.nsw.gov.au  

Submitted by Leanne Findlay on behalf of NSW Health

What do you think of HealthShare's services?

5/12/19

 

If you haven't already, have your say on payroll, financial and other support services provided to Western Sydney Local Health District. before the survey closes on 16 December.

As customers of HealthShare NSW we are being asked to ‘share our experience’ via an online survey to capture as much feedback as possible on its range of services.

Visit www.healthshare.nsw.gov.au/myexperience and tell us how we are doing and what we can improve.

Respondents are able to submit feedback via their mobiles, tablets or computers. While the survey can take as little as eight minutes to complete, you also have the option of completing it in stages, by saving answers and coming back to them later.

 

The responses received will underpin HealthShare NSW’s service improvement efforts over the next two years, so don’t miss your chance to help shape this change.

 

In our last survey, you told us:

 

You wanted ‘clearer/more accessible information about how to contact HealthShare NSW services’.

In response, we reviewed and consolidated all of our ‘1300 -’ numbers.

 

You were frustrated as ‘some tickets are closed before a resolution has been found’.

We are now gradually introducing Service Now and the customer facing platform SARA - a transparent system which allows customers to see the status of their requests in real time.

 

The ‘waiting is excessive’ when you call the Customer Service desk.

We have worked hard and now customers are only waiting on the phone for less than a minute before they speak with a Customer Service Representative. 

 

Contact for more information

HealthShare

HSNSW-CX@Health.nsw.gov.au

Submitted by Leanne Findlay on behalf of HealthShare

Copyright © 2019 Western Sydney Local Health District 

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