ITS & Systems

June 2020

eMR nursing and midwifery survey - Have your say about the eMR!

18/6/20

 

PowerChart and FirstNet are undergoing review. Can you help us improve the eMR?

We are conducting this survey to understand how you currently use the system. Your responses will inform improvements to the eMR and will also enable us to measure the effectiveness of the changes once they have been implemented.

Note: eMeds and eFluids are not part of this survey.

The survey is anonymous and will take around 3 minutes to complete.

Click the link to start the survey.

Thank you.

The eMR ENHANCE team

 

Contact for more information 

Alison Shiner

0430066511

Alison.Shiner@health.nsw.gov.au

 

Submitted by Alison Shiner

Scheduled Maintenance – VMoney Claims Management

18/6/20

 

What is impacted?

  • VMoney Claims Management


Who is impacted?

  • All LHD’s / Agencies using VMoney Claims Management.


How does it affect you?

  • During the maintenance, VMoney Claims Management will not be available to users. 


Duration of disruption of service

  • Start: Thursday 18 June, 7:00 pm

  • Finish: Thursday 18 June, 11:00 pm


Further details of outage
We are upgrading the Fusion Middleware Framework component used in VMoney Claims Management to version 12.2.1.4. The software needs to be updated to address some security issues with the current version. as we would be exposed to various security risks.

Change Ref No: CHG0114090

Date approved: 3 June

 

 

Contact for more information

Kunal Chakravorty

02 8644 2815

Kunal.Chakravorty@health.nsw.gov.au

 

Submitted by Ashish Sharma

Scheduled maintenance - Server Patching for ArcGIS Server Group

18/6/20

 

What is impacted?

  • ArcGIS Geospacial Information System (GIS).


Who is impacted?

  • Ministry of Health and LHDs Staff using ArcGIS system.


What is the impact to end users?

  • Impacted services will be offline (intermittently) during the change window.

 

Duration of disruption of service

  • Start: Thursday 18 June, 7:00 pm

  • Finish: Thursday 18 June, 11:00 pm

 

Further details of the outage:
eHealth Server Engineer team will be deploying monthly Windows Security updates on the servers and reboot is required. This change addresses security vulnerabilities on Windows Server platform, servers with inadequate patching applied will expose to various security risks. 

For further information contact the State Wide Service Desk 1300 285 533

CAB Ref No: CHG0113673

Date approved: 5 February 

Contact for more information

Wei Liao

02 8873 8398

Wei.Liao@health.nsw.gov.au

 

Submitted by Ashish Sharma

Upgrade to the Power Infrastructure at Silverwater GovDC (Data Hall 1)

18/6/20

 

What is impacted?

  • ServiceNow


Who is impacted?

  • All facilities using ServiceNow

  • All users using ServiceNow (back-end) and SARA Portal (front-end)

  • Statewide Service Desk (SWSD)

Duration of outage:

  • Outage of 8 hours planned between the change maintenance window below

  • Change Start: Saturday 20 June, 9:00 pm

  • Change End: Sunday 21 June Midnight (00.00)


Further details of the outage:
This upgrade delivers a range of innovations which will be communicated via detailed release notes, as well as immediately delivering a faster, easier-to-maintain platform.
If not implemented then the users’ of the platform cannot leverage the improvements’ made to the platform as part of this upgrade.

Change Request No: CHG0107549

Date approved: 27 May


What is the impact to end users?
ServiceNow will not be available during the planned maintenance work.
Any email notifications usually triggered by tickets raised by Statewide Service Desk (SWSD) during the maintenance window will be delayed until after the planned maintenance work is complete.

Contact for more information

Noor Khadar

02 9685 3459

Noor.Khadar@health.nsw.gov.au

 

Submitted by Ashish Sharma

Scheduled maintenance – StaffLink End of Year Patching

18/6/20

 

What is impacted?

  • StaffLink will be unavailable during outage.

 

This includes ALL the sub functions within, in particular the following key functions:

  • Employee Self Service

  • Manager Self Service

  • iProcurement

Who is impacted?

  • All LHD’s / Agencies using StaffLink


Duration of outage:

  • Start: Friday 19 June, 6:00 pm

  • End: Saturday 20 June, 11:00 pm


Details of outage:
During the maintenance StaffLink will not be available to users. 
Maintenance is due to the mandatory End of Year patching and legislative changes relating to HR/Payroll. StaffLink would not be compliant if this patch is not applied.

Contact: Clinton McDonell – 02 4041 7592

CAB Ref No: CHG0112914

Date approved: 3 June


 

Contact for more information

Clinton McDonell

02 4041 7592

Clinton.McDonell@health.nsw.gov.au

 

Submitted by Ashish Sharma

i.PM Visit Types (aka Service Contact Modes)

18/6/20

 

i.PM Visit Types (aka Service Contact Modes) have been updated to include 4 Other Technology Service Contact modes. Please review the full document: OPD Service Contact Modes - WSLHD, the link for access the document through WSLHD intranet is here.

 

Contact for more information

Pan Siu

88903867

pan.siu@health.nsw.gov.au

 

Submitted by Pan Siu

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