ITS & Systems

October 2020

What's new on SARA

30/9/20

 

SARA is automating workflows and saving you time with new online forms being released each month. Check out some of the most recent updates.

                             

  • Requesting Remote Access

  • Requesting Shared Drive Access

  • Patient Duplicate / Merge Notification (AUID/MRN)

  • eMR User Access Form

  • Annual Leave

  • Personnel File Request

  • Procurement Request 

  • Superannuation Requests

 

Want to learn more visit the Service Now intranet page for more information and training resources.

 

New form: Requesting Remote Access

Remote access can now be requested through SARA by selecting the ‘Remote Access Request’ form. This form consolidates what were previously several different paper forms and introduces a common workflow, where each request is routed to the appropriate fulfilment team, enhancing the user experience and reducing fulfilment times.

New form: Requesting Shared Drive Access

Shared drive access can now be requested through SARA by selecting the ‘Shared Drive Access’ form. This is another example of consolidating a series of different paper forms into one common online form which can be used across multiple LHDs and providing an improved experience for staff who are requesting and fulfilling requests.

 

New form: Patient Duplicate / Merge Notification (AUID/MRN)

The former Clinical Patient Information Updates (AUID/MRN) form has been replaced with two separate forms. The old form has been renamed the Patient Corrections / Information Updates form which will now only be used to request a correction to patient information within one patient record. A new form, the Patient Duplicate / Merge Notification (AUID/MRN) form, will now be available for notification of duplicate persons (same patient) within PAS. This will reduce confusion amongst users by having separate forms and streamline fulfilment by routing tasks directly to local support teams where appropriate. Further details are available in Knowledge article KB0018332.

New form: eMR User Access Form

This form enables users to request access to the eMR (Electronic Medical Record) clinical application and to create an account. An existing eMR user account can also be modified or deleted using this same form.

SARA forms can improve fulfilment times as the requests are automatically assigned to the correct fulfilment team. The progress of the request can also be tracked in real time via 'My Items' on the SARA portal, so users can track progress.

 

New form: Annual leave

This form enables you to submit your request for annual leave form anywhere and at any time via smart devices. You can check your leave balances and see the progress of your request at any time. It also automates the approval workflow and sends an invitation to you and your manager’s outlook calendar to add your approved leave. The form interfaces with Stafflink to ensure your details are correct and pre-populates your leave application with your Stafflink details saving time and effort.

 

New form: Personnel File Request

This form enables you to request employee information from a personnel file, e.g. for someone you manage or are assisting in an HR capacity.

Previously, this needed to be requested via email, phone or using the HR general enquiry form. Now, it can be requested via an online form inbuilt with automated workflow. You can request the exact information you need by choosing from a dropdown menu (e.g. job description, development plan etc), and you can track progress of your request in real time via ‘My Items’ on the SARA portal.

New form: Procurement Request ​

This form is for the procurement of ICT related goods and services valued at $30,000 AUD and over.

 

New form: Superannuation Requests

All superannuation requests will be actioned electronically through SARA via the Superannuation Form (request or update Superannuation contributions or voluntary superannuation deductions).

 

An awareness video and a one page information sheet has been developed to support this change and can be found here which is available for everyone to view.

Submitted by Sarah Aldridge on behalf of Corporate Communications

Planned maintenance - upgrade to Citrix Receiver Client

30/9/20

 

At WSLHD, FASS & Pathology, various clinical and corporate applications incl. eMR, eRIC and iPM run on Citrix.

Our current Citrix Receiver version is End of Life (EOL), necessitating an upgrade to the Citrix client on all PCs, laptops and WOWs across the organisation. The upgrade will ensure continued functionality and support for the application.

The upgrade will be rolled out across the organisations in a phased approach between Monday, 14 September 2020 and Monday, 7 December 2020, according to the schedule below. Further communications will be sent to each department/organisation prior to the upgrade being rolled out to their area.

Support:

 

For further information contact the State Wide Service Desk on 1300 285 533 or visit this intranet page

Submitted by Polina Matveycheva on behalf of Corporate Communications

Insight (Security Servers) maintenance

30/9/20

 

What is impacted?
Intruder detection Alarm messaging to security personnel pagers.
Fixed Point Duress Alarms only within Melaleuca Building in Blacktown Hospital Campus.
Emergency Door release notifications to security personnel pagers.
System faults email notifications.
Review events on insight clients.

Who is impacted?
WSLHD:
1) Auburn Hospital security Department
2) Blacktown and Mt Druitt Security Departments.
3) Doonside Community Health Centre.
4) Mt Druitt community Health Centre.
5) Electronics in Blacktown/Westmead Hospitals.

What is the impact to end users?
During the individual server’s reboot, users will experience short interruption to Insight (Security Servers) when Logging on or accessing the application during the outage window below.

Duration of the outage:
Start: Saturday, 3 October, at 10:00am
End: Saturday, 3 October, at 2:00pm

Further details of the outage:
Server Engineering and SQL services (SESS) team will be deploying monthly Windows Security updates to servers that will apply fixes to known flaws in Microsoft products and operating systems. The fixes, known as patches, are to help improve performance, stability, and security. Also, time permitting, upgrading VMWare Tools to the latest version as per VMWare recommendation.

For further information contact the State Wide Service Desk on 1300 285 533

CAB Ref No: CHG0065921

Date Approved: 4 December 2019


Contact for more information:

Sam Sambasivam

02 9685 3885

Sam.Sambasivam@health.nsw.gov.au

Submitted by Ashish Sharma

Critical Care Resource Management System (CCRS) maintenance

30/9/20

What is impacted?
CCRS (Critical Care Resource Management System).

Who is impacted?
All LHD’s, NSW Critical Care Resource Management System Ambulance and ACI.

What is the impact to end users?
CCRS application will be down for maintenance.During the individual server’s reboot, users will experience short interruption when Logging on or accessing the application during the outage window below.

Duration of the outage:
Start: Monday, 5 October, at 12:30 am
End: Monday, 5 October, at 4:00am

Further details of the outage:
Server Engineering and SQL services (SESS) team will be deploying monthly Windows Security updates to servers that will apply fixes to known flaws in Microsoft products and operating systems. The fixes, known as patches, are to help improve performance, stability, and security. Also, time permitting, will upgrade VMWare Tools to the latest version as per VMWare recommendation.

Inadequate patch management can leave gaps in the IT infrastructure leading to instability, cyberattacks, and support issues with vendors. Cyberattacks leveraging these gaps, also known as vulnerabilities, could lead to any or all of system instability, outages, data loss, data theft, or ransom attacks. If exposed to vulnerabilities that create security weakness, corrupt critical system data, or cause system unavailability.

For further information contact the State Wide Service Desk on 1300 285 533.

CAB Ref No: CHG0092880.

Date Approved: 22 April.

 

Contact for more information:

Sam Sambasivam

02 9685 3885

Sam.Sambasivam@health.nsw.gov.au

Submitted by Ashish Sharma

Intensive care NSW System maintenance

30/9/20

What is impacted?
Intensive care NSW system

Who is impacted?
All LHD’s, ACI, MOH

What is the impact to end users?
ACI Intensive care NSW server and applications.
During the individual server’s reboot, users will experience short interruption when Logging on or accessing the application during the outage window below.

Duration of the outage:
Start: Sunday, 4 October, at 00:00am
End: Sunday, 4 October, at 5:00am

Further details of the outage:
Server Engineering and SQL services (SESS) team will be deploying monthly Windows Security updates to servers that will apply fixes to known flaws in Microsoft products and operating systems. The fixes, known as patches, are to help improve performance, stability, and security. Also, time permitting, will upgrade VMWare Tools to the latest version as per VMWare recommendation.

Inadequate patch management can leave gaps in the IT infrastructure leading to instability, cyberattacks, and support issues with vendors. Cyberattacks leveraging these gaps, also known as vulnerabilities, could lead to any or all of system instability, outages, data loss, data theft, or ransom attacks. If exposed to vulnerabilities that create security weakness, corrupt critical system data, or cause system unavailability.

For further information contact the State Wide Service Desk on 1300 285 533.

CAB Ref No: CHG0087104

Date Approved: 10 March


 

Contact for more information:

Sam Sambasivam

02 9685 3885

Sam.Sambasivam@health.nsw.gov.au

Submitted by Ashish Sharma

Incident Information Management Systems maintenance

30/9/20

What is impacted?
Incident Information Management Systems (IIMS)

Who is impacted?
All LHDs and Pillars.

What is the impact to end users?
The Incident Information Management System.
During the individual server’s reboot, users will experience short interruption when Logging on or accessing the application during the outage window below.

Duration of the outage:
Start: Friday, 2 October, at 3:00am
End: Friday, 2 October, at 7:00am

Further details of the outage:
Server Engineering and SQL services (SESS) team will be deploying monthly Windows Security updates to servers that will apply fixes to known flaws in Microsoft products and operating systems. The fixes, known as patches, are to help improve performance, stability, and security. Also, time permitting, will upgrade VMWare Tools to the latest version as per VMWare recommendation.

Inadequate patch management can leave gaps in the IT infrastructure leading to instability, cyberattacks, and support issues with vendors. Cyberattacks leveraging these gaps, also known as vulnerabilities, could lead to any or all of system instability, outages, data loss, data theft, or ransom attacks. If exposed to vulnerabilities that create security weakness, corrupt critical system data, or cause system unavailability.

For further information contact the State Wide Service Desk on 1300 285 533.

CAB Ref No: CHG0061277

Date approved: 3 December 2019

 

Contact for more information:

Carolyn Jarrett

02 9685 3827

Carolyn.Jarrett@health.nsw.gov.au

Submitted by Ashish Sharma

ACI-Trauma Registry System maintenance

30/9/20

What is impacted?
Trauma registry database

Who is impacted?
CCLHD, HNELHD, ISLHD, MLHD, MNCLHD, NSLHD, SESLHD, SLHD, SWLHD, WNSWLHD, WSLHD and SCHN

What is the impact to end users?
Trauma registry database application will be down for maintenance. During the individual server’s reboot, users will experience short interruption when Logging on or accessing the application during the outage window below.

Duration of the outage:
Start: Sunday, 4 October, at 0:00am
End: Sunday, 4 October, at 5:00am

Further details of the outage:
Server Engineering and SQL services (SESS) team will be deploying monthly Windows Security updates to servers that will apply fixes to known flaws in Microsoft products and operating systems. The fixes, known as patches, are to help improve performance, stability, and security. Also, time permitting, will upgrade VMWare Tools to the latest version as per VMWare recommendation.

Inadequate patch management can leave gaps in the IT infrastructure leading to instability, cyberattacks, and support issues with vendors. Cyberattacks leveraging these gaps, also known as vulnerabilities, could lead to any or all of system instability, outages, data loss, data theft, or ransom attacks. If exposed to vulnerabilities that create security weakness, corrupt critical system data, or cause system unavailability.

For further information contact the Statewide Service Desk on 1300 285 533.

CAB Ref No: CHG0087107.

Date Approved: 10 March


 

Contact for more information:

Sam Sambasivam

02 9685 3885

Sam.Sambasivam@health.nsw.gov.au

Submitted by Ashish Sharma

Endoscopy Information Systems (EIS) maintenance

30/9/20

What is impacted?
Endoscopy Information Systems (EIS)

Who is impacted?
Far West Local Health District, Murrumbidgee Local Health District, Mid North Coast Local Health District, Nepean Blue Mountains Local Health District, Northern NSW Local Health District, Northern Sydney Local Health District, Central Coast Local Health District, Sydney Children\'s Health Network, South Eastern Sydney Local Health District, Sydney Local Health District, Southern NSW Local Health District, South West Sydney Local Health District, Western Sydney Local Health District, Western NSW Local Health District

What is the impact to end-users?
EIS application will be actioned for maintenance. During the individual server’s reboot, users will experience short interruption when Logging on or accessing the application during the outage window below.

Duration of the outage:
Start: Sunday, 4 October, at 0:00am
End: Sunday, 4 October, at 5:00am

Further details of the outage:
Server Engineering and SQL services (SESS) team will be deploying monthly Windows Security updates to servers that will apply fixes to known flaws in Microsoft products and operating systems. The fixes, known as patches, are to help improve performance, stability, and security. Also, time permitting, will upgrade VMWare Tools to the latest version as per VMWare recommendation.

For further information contact the State- Wide Service Desk on 1300 285 533.

CAB Ref No: CHG0067910

Date approved: 3 December 2019

 

Contact for more information:

Sam Sambasivam

02 9685 3885

Sam.Sambasivam@health.nsw.gov.au

Submitted by Ashish Sharma

IT ADVICE - New look login page for Stafflink, My Health Learning & SARA

30/9/20

What is impacted?
Single Sign-On (SSO) for all applications using SSO.

Who is impacted?
All users using applications that have Single Sign-on to login.

What is the impact to end users?
Users will see slightly updated login pages when logging in to applications using SSO. Functionality of the login pages has NOT changed.

Duration of maintenance work:
Start: Thursday, 8th October , at 7:00pm
End: Thursday, 8th October, at 11:00pm

Further details of the maintenance work:
The appearance of the login screens for Stafflink (and other applications like My Health Learning and SARA that use Single Sign On) will be updated. There is no change in the behaviour of the screens. For additional information click here (you will need to be connected to VPN to access here.

Change Ref No: CHG0145416

Date Approved: 30 September

Contact: Anuj Sharma - 02 8644 2990


 

Contact for more information:

Anuj Sharma

02 8644 2990

Anuj.Sharma@health.nsw.gov.au

Submitted by Ashish Sharma

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