ITS & Systems

August 2020

Corporate Services maintenance and outage



What is impacted?
StaffLink; Corporate IT Integration Services; Invoice Scanning (Kofax); Prevocational Medical Accreditation (PMAWeb); Recruitment and On boarding (ROB); VaxLink (Vaccinations); Asset and Facilities Management System (AFM Online); VMoney Web; VCMWeb; Corporate Reporting & Analytics;

Who is impacted?
All facilities using the above services.

How does it affect you?
These applications will have service interruptions for one or more periods during the maintenance windows.

Duration of disruption of service
Thursday 10 September, 7:00pm – 11:00pm
Sunday 13 September, 8:00am – 8:00pm

Next planned maintenance windows will be on:
Thursday 10 December, 7:00pm -11:00 pm

Sunday 13 December, 8:00am - 8:00pm

Details of outage
Security patching and critical update patching to all of the above systems, which are directly impacted.

Change Ref No: CHG0077127 (Parent), CHG0083843 (Child) / CHG0083844 (Child)

Date Approved: 22 January 2020

Contact for more information:
Johan Claessen, Release and Configuration Specialist
Corporate Programs
02 8644 2825

Submitted by Ashish Sharma

What's new for SARA users?



New form: Personnel File Request

This form enables you to request employee information from a personnel file, e.g. for someone you manage or are assisting in an HR capacity.


Previously, this needed to be requested via email, phone or using the HR general enquiry form. Now, it can be requested via an online form inbuilt with automated workflow. You can request the exact information you need by choosing from a dropdown menu (e.g. job description, development plan etc), and you can track progress of your request in real time via ‘My Items’ on the SARA portal.


New form: Procurement Request 


This form is for the procurement of ICT related goods and services valued at $30,000 AUD and over.


New form: Superannuation Requests


All superannuation requests will be actioned electronically through SARA via the Superannuation Form (request or update Superannuation contributions or voluntary superannuation deductions).


An awareness video and a one page information sheet has been developed to support this change and can be found here which is available for everyone to view.


New form: Requesting Remote Access


Remote access can now be requested through SARA by selecting the ‘Remote Access Request’ form. This form consolidates what were previously several different paper forms and introduces a common workflow, where each request is routed to the appropriate fulfilment team, enhancing the user experience and reducing fulfilment times.


New form: Requesting Shared Drive Access


Shared drive access can now be requested through SARA by selecting the ‘Shared Drive Access’ form. This is another example of consolidating a series of different paper forms into one common online form which can be used across multiple LHDs and providing an improved experience for staff who are requesting and fulfilling requests.


New form: Patient Duplicate / Merge Notification (AUID/MRN)


The former Clinical Patient Information Updates (AUID/MRN) form has been replaced with two separate forms. The old form has been renamed the Patient Corrections / Information Updates form which will now only be used to request a correction to patient information within one patient record.


New form: Patient Duplicate / Merge Notification (AUID/MRN)


Available for notification of duplicate persons (same patient) within PAS. This will reduce confusion amongst users by having separate forms and streamline fulfillment by routing tasks directly to local support teams where appropriate. Further details are available in Knowledge article KB0018332.

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