ITS & Systems

April 2020

WSLHD HPECM maintenance

9/4/19

WSLHD HPECM routine maintenance will be performed this weekend.

What is impacted?
All users of 
WSLHD HPECM

Duration of the outage:

Start: Sunday, 12 April at 10:00 am

End: Sunday, 12 April at 2:00 pm

See HPECM user downtime procedure if you plan on working during this interval.


Contact for more information

Graham Bromley

(02) 8860 2554

Graham.Bromley@health.nsw.gov.au

 

Submitted by Polina Matveycheva on behalf of WSLHD HPECM

Toll Stream Solutions (StreamDirect) server outage - printing services

9/4/19

 

This weekend TOLL IT will be doing scheduled maintenance on the Stream Direct catalogue.

Duration of the outage:

Start: Saturday April 11, 6.00 pm  (AEST)

End: Monday, 13 April at 10:00 am (AEST)


Contact for more information

Nora Nabi

+614 66 604 770

nora.nabi@tollgroup.com

 

Submitted by Polina Matveycheva on behalf of Toll Stream Solutions

Point of Care Testing System maintenance

9/4/19

What is impacted?
Point of Care Testing Systems

Who is impacted?
All users of Point of care testing system State Wide 

What is the impact to end users?
PoCT application will be down for maintenance.
Users will not be able to access the application during the outage window below

Duration of the outage:

Start: Sunday, 12 April at 10:00 am
End: Sunday, 12 April at 2:00 pm

Further details of the outage:
Server Engineering and SQL services (SESS) team will be deploying monthly Windows Security updates on the servers

For further information contact the State-Wide Service Desk on 1300 285 533

CAB Ref No: CHG0041902

Date approved: 31 July 2019

Author/Contact:
SESS Team
Technical Services
eHealth NSW


Contact for more information

Sam Sambasivam

02 9685 3885

Sam.Sambasivam@health.nsw.gov.au

 

Submitted by Ashish Sharma

Healthtech infrastructure maintenance

9/4/19

 

What is impacted?
User Logons 
Network Connectivity 
Printing 
File Services 

Who is impacted?
All HealthShare NSW, All eHealth, and All Pillars

What is the impact to end users?
Users will experience a short interruption to Login or Print services when individual server’s reboot


Duration of the outage:

Start: Monday, 13 April at 3:00 am
End: Monday, 13 April at 7:00am

Further details of the outage:
Server Engineering and SQL services team will be deploying monthly Windows Security updates on the servers

For further information contact the State Wide Service Desk on 1300 285 533

CAB/Incident Ref No: CHG0067912

Date Approved: 03 December 2019

Author/Contact 
SESS team
Technical Services
eHealth NSW


Contact for more information

Sam Sambasivam

02 9685 3885

Sam.Sambasivam@health.nsw.gov.au

 

Submitted by Ashish Sharma

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