ITS & Systems

August 2020

What’s New for SARA users?


New form for requesting Remote Access

Remote access can now be requested through SARA by selecting the ‘Remote Access Request’ form. This form consolidates what were previously several different paper forms and introduces a common workflow, where each request is routed to the appropriate fulfilment team, enhancing the user experience and reducing fulfilment times.


New form for requesting Shared Drive Access

Shared drive access can now be requested through SARA by selecting the ‘Shared Drive Access’ form. This is another example of consolidating a series of different paper forms into one common online form which can be used across multiple LHDs and providing an improved experience for staff who are requesting and fulfilling requests.


New form for Patient Duplicate / Merge Notification (AUID/MRN)

The former Clinical Patient Information Updates (AUID/MRN) form has been replaced with two separate forms. The old form has been renamed the Patient Corrections / Information Updates form which will now only be used to request a correction to patient information within one patient record.


A new form, the Patient Duplicate / Merge Notification (AUID/MRN) form, will now be available for notification of duplicate persons (same patient) within PAS. This will reduce confusion amongst users by having separate forms and streamline fulfillment by routing tasks directly to local support teams where appropriate. Further details are available in Knowledge article KB0018332.

Equinix SY6 (Silverwater GovDC) maintenance


What is impacted?
No impact to applications or services is expected.

Key Applications and Services hosted at Silverwater GovDC include
• CyberArk
• eGate EIR
• eMR
• eRIC
• HealtheNet
• iPM
• Messaging (Exchange & Skype)
• Corporate Apps (eg Stafflink, AFM On-line, VMoney, ROB, Identity Management)
• Statewide Voice Gateway
• Titanium

Who is impacted?
All LHD’s, pillars and agencies

What is the impact to end users?
There is no planned impact to any customers.

Duration of outage:
5:00 am to 6:00 pm, Saturday 8th August

Further details of the outage:
As part of Equinix\'s comprehensive maintenance program, the annual Pull-the-Plug Test for Silverwater GovDC will be performed on the 8 August.

During the scheduled window, controlled shutdown of the incoming power supply to the facility will be performed, simulating a failure of the utility supply confirming operation of emergency power systems, then during the 11KV utility shut down, maintenance will be undertaken on the High Voltage infrastructure. It is expected the pull the plug test will be completed by 7:00 am on the day with the rest of the duration used for maintenance on the HV Infrastructure before switching back to mains power in the afternoon.

These works will be undertaken without disruption to the operational environment, though it is noted that redundancy will be reduced as the facility will be running on generators during this time.

Change Request No: CHG0124426

Date Approved: 29 July

Contact for more information 

Mark Hamilton

02 8644 2235

Submitted by Ashish Sharma

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