ITS & Systems

November 2020

What's new on SARA

12/11/20

 

New form: Corporate Analytics User Access 

This new form enables staff to request access to various corporate analytics tools and dashboards, for example, relating to finance, workforce, procurement and other areas.

 

Previously, these requests were received via email or through a paper-based form. Now, these requests can be submitted through SARA, capturing all required details and automating the approval and fulfilment process. This SARA form will improve the user experience and reduce the time for the fulfilment team to complete the requests.

Planned maintenance - upgrade to Citrix Receiver Client

12/11/20

 

At WSLHD, FASS & Pathology, various clinical and corporate applications incl. eMR, eRIC and iPM run on Citrix.

Our current Citrix Receiver version is End of Life (EOL), necessitating an upgrade to the Citrix client on all PCs, laptops and WOWs across the organisation. The upgrade will ensure continued functionality and support for the application.

The upgrade will be rolled out across the organisations in a phased approach between Monday, 14 September 2020 and Monday, 7 December 2020, according to the schedule below. Further communications will be sent to each department/organisation prior to the upgrade being rolled out to their area.

Support:

 

For further information contact the State Wide Service Desk on 1300 285 533 or visit this intranet page

Submitted by Polina Matveycheva on behalf of Corporate Communications

ims+ Application outage

4/11/20

 

What is impacted?
Incident Management System (ims+)

Who is impacted?
WSLHD, MLHD, NBMLHD, ISLHD, NSLHD, SWSLHD, WNSWLHD, SCHN, NSW Ambulance, CCLHD, JHFMHN, SESLHD, SNSWLHD, FWLHD, HNE, SLHD, HSNSW, NSW Pathology, FASS, MoH, HSSG, HPCA, MHRT, OVA, CEC, HETI, CI, ACI, HI, MHC, BHI

What is the impact to end users?
Users will be not be able access ims+ application during this maintenance

Duration of outage:
Start: Thursday, 19 November at 7:00pm
End: Thursday, 19 November at 11:00pm

Further details of the outage:
ims+ (Incident Management System) will have a planned maintenance release, which includes improved feature sets, bug fixes and performance improvements. This release will further stabilise the product for continued rollout across the State. Users are advised to follow local business process or use the ‘Incident Notification Downtime Form’ to record incidents during this outage period, which can subsequently be entered ims+.

Change Request No: CHG0157848

Date Approved: 11 November


Contact for more information:

Pranay Mehta

0403 492 435

pranay.mehta@health.nsw.gov.au

Submitted by Ashish Sharma

eRIC Upgrade and Planned Outage

12/11/20

 

What is impacted?
eRIC (electronic Record for Intensive Care) application.

Who is impacted?
Intensive Care Unit (ICU) at Blacktown Hospital, Westmead Hospital and users of the application.

What is the impact to end users?
eRIC application will be unavailable to the end users. Records can be accessed via the Emergency Data Access computer and paper based systems.

Duration of outage:
Start: Tuesday, 25 November, at 1:30pm
End: Tuesday, 25 November at 5:30pm

Further details of the outage:
eRIC (electronic Record for Intensive Care) application is being upgraded to V2R1+AA. The upgrade consists of bugfixes and enhancements.

Impact of not implementing the change: the bugfixes and enhancements will not be available to the users.

CAB Ref No: CHG0144484

Approval Date: 11 November


Contact for more information:

Jae Won Choi

02 8644 2557

jaewon.choi@health.nsw.gov.au

Submitted by Ashish Sharma

Statewide NSW Health Intranet maintenance

12/11/20

 

What is impacted?
StateWide NSW Health Intranet

Who is impacted?
All users who utilise the StateWide NSW Health Intranet.

What is the impact to end users?
State Wide NSW Health Intranet will be unavailable to users during the outage.

Duration of outage:
14 November, 12:00 – 3:00pm

Further details of the outage:
The server providing the StateWide NSW Health Intranet requires patching as a pre-requisite for an upcoming storage upgrade to ensure firmware is at a supported level.
If change is not implemented, servers may encounter storage issues and/or hold up the storage infrastructure firmware upgrade and would pose a large risk due to end of support end of January.

Change Request No: CHG0152041

Date Approved: 10 November

Contact for more information:

Sanjeev Sharma

02 8374 3686

Sanjeev.Sharma1@health.nsw.gov.au

Submitted by Ashish Sharma

Outpatient Care View, Workflow & Worklist golive - OACCP & OAP

12/11/20

 

What is being implemented?
The Outpatient Care View, Outpatient Workflow, Outpatient Worklist and ORP Screening Tool will be implemented – these will primarily be utilised by clinicians working in OACCP and ORP clinical areas across WSLHD and NBMLHD. Within PowerChart, these components will also be visible to other positions such as DHP Allied Health, DHP Medical Officer - Junior R2, DHP Medical Officer - Specialist R2, DHP Medical Officer - Surgeon Junior, Dietitian MED, Physiotherapist MED, Social Worker MED, Occupational Therapy MED, Nurse - Enrolled MED, Nurse - Registered MED, Medical Officer - Junior MED, Medical Officer - Senior MED and Clerk/typist MED. Rollout of this functionality to other outpatient clinical areas will require future planning.

Who is impacted?
All OACCP and ORP clinicians across WSLHD & NBMLHD and clinicians with positions as noted above.

Implementation Dates:


DATE - PROGRAM - LOCATION


17 November OACCP Westmead / Auburn

01 December OACCP Auburn

For more information, please see the intranet

Contact for more information:

Rommel Cruz

Skype (02) 9751 6526

Rommel.Cruz@health.nsw.gov.au

Submitted by Michelle Gabriel

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