ITS & Systems

October 2019

New reporting portal in eMR

31/10/19

 

The existing Explorer Menu (with eMR reports) will be replaced with a new Reporting Portal. This new page will have better visualisation and search functionality for reports.

The new "Reporting Portal" button was added on 25 October, and the old "Explorer Menu" button will be removed on 28 November.

More information is available on the Intranet eMR Help page- click here

Contact for more information

Meg Ma

02 8860 2400

Meg.Ma@health.nsw.gov.au

Submitted by Naren Gunja

Security alert - phishing emails with malicious attachments

31/10/19

 

Who is impacted?
All NSW Health Staff

What is impacted?
Cyber Security NSW (Department of Customer Service) has advised NSW Government agencies there has been an increasing number of phishing emails containing malicious links and attachments. These attachments or links can infect machines with malware and spread to other devices, causing significant damage throughout the NSW Health IT environment.

Recommendations:
Staff should be on high alert for suspicious phishing emails and are advised not to click on links in emails, or open attachments from people or organisations you don’t know.

Staff should be particularly wary of emails with the following attachment names:

 

  • MAIL_[random numbers and letters].doc

  • ATO_Tax_payment_[current date].doc

  • Comments_[random numbers and letters].doc

  • DETAILS-[current date].doc

  • INFO_[current date].doc


Users should notify State Wide Service Desk (SWSD) immediately for any suspicious activity.

Staff should undertake Cyber S.A.F.E training on My Health Learning Platform to learn more about Phishing awareness and how to spot malicious emails, links and attachments.

Please report all phishing to SWSD on 1300 28 55 33.


 

Contact for more information

Michelle Parkinson

9685 3444

EHNSW-IS-SECURITY-Incidents@health.nsw.gov.au

Submitted by Michelle Parkinson

Health Information Resource Directory (HIRD) scheduled maintenance

31/10/19

What is impacted?
HIRD (Health Information Resource Directory)

Who is impacted?
All LHDs

What is the impact to end users?
HIRD application will be down for maintenance.
Users will not be able to access the application during the outage window below.

Duration of the outage:
Start: Sunday, 3 November at midnight
End: Sunday, 3 November at 5.00am

Further details of the outage:
Server Engineering and SQL services (SESS) will be deploying monthly Windows Security updates to servers.

For further information contact the State Wide Service Desk on 1300 285 533.


CAB ref no: C:7274558

 

Date approved: 13 March 2019

Contact for more information

eHealth Broadcasts

9685 3444

EHNSW-Broadcasts@health.nsw.gov.au

Submitted by Michelle Parkinson

RFID Orthopaedics scheduled maintenance

31/10/19

What is impacted?
RFID Orthopaedic

Who is impacted?
All users of RFID Orthopaedic statewide

What is the impact to end users?
RFID Orthopaedic services will be down for maintenance.
Users will not be able to access the application during the outage window below.

Duration of the outage:
Start: Sunday, 3 November 2019 at midnight
End: Sunday, 3 November 2019 at 5.00am

Further details of the outage:
Server Engineering and SQL services (SESS) team will be deploying monthly Windows Security updates on the servers.

For further information contact the State-Wide Service Desk on 1300 285 533.

CAB Ref No: CHG0042690

 

Date approved: 7 August 2019

Contact for more information

eHealth Broadcasts

9685 3444

EHNSW-Broadcasts@health.nsw.gov.au

Submitted by Michelle Parkinson

State-wide SharePoint shared platform systems scheduled maintenance

31/10/19

What is impacted?
State-wide SharePoint Shared Platform

Who is impacted?
All LHDs and Pillars

What is the impact to end users?
State-wide SharePoint Shared Platform application will be down for maintenance.
Users will not be able to access the application during the outage window below.

Duration of outage:
Start: Monday, 4 November 2019 at 3.00am
End: Monday, 4 November 2019 at 7.00am

Further details of the outage:
Server Engineering and SQL services (SESS) team will be deploying monthly Windows Security updates to servers.

For further information contact the State Wide Service Desk on 1300 285 533.

CAB Ref No: CHG0039426

 

Date approved: 31 July 2019

 

 

Contact for more information

eHealth Broadcasts

9685 3444

EHNSW-Broadcasts@health.nsw.gov.au

Submitted by Michelle Parkinson

CHIME4 - scheduled and planned maintenance

31/10/19

What is impacted?
CHIME4

Who is impacted?
HNELHD, Justice Health & Forensic Mental Health, St Vincent’s Health Network, WSLHD & NBMLHD

What is the impact to end users?
There may be some service interruption as individual Servers are restarted for windows patching.

Duration of the outage:

Start: Tuesday, 5 November 2019 at 7.00pm
End: Tuesday, 5 November 2019 at 11.00pm

Start: Wednesday, 6 November 2019 at 7.00pm
End: Wednesday, 6 November 2019 at 11.00pm

Start: Thursday, 7 November 2019 at 7.00pm
End: Thursday, 7 November 2019 at 11.00pm

Further details of the outage:
Server Engineering and SQL services team will be deploying monthly Windows Security updates on the servers.

For further information contact the State-Wide Service Desk on 1300 285 533.

CAB Ref No: CHG0037678

 

Date approved: 16 July 2019

Contact for more information

eHealth Broadcasts

9685 3444

EHNSW-Broadcasts@health.nsw.gov.au

Submitted by Michelle Parkinson

Oracle WebCenter scheduled maintenance

31/10/19

What is impacted?
Oracle WebCenter and functionality related to storing and / or retrieving images via several services (Invoice Scanning (Kofax), StaffLink Payables, StaffLink iExpenses, Prevocational Medical Accreditation (PMAWeb) and Recruitment and On boarding (ROB)).

Note: Other functionality of StaffLink, Kofax, PMA or ROB will not be impacted.

Who is impacted?
Users storing or retrieving images from Oracle WebCenter via Kofax, StaffLink, PMA or ROB

What is the impact to end users?
Users will not be able to store / retrieve images stored in Oracle WebCenter during the outage window below.

  • StaffLink : Storing / Receiving receipts / invoices

  • Kofax: No direct impact but images will not be stored in WebCenter until after the maintenance

  • PMA : Storing / Receiving documents related to accreditation surveys

  • ROB: Uploading Files / Attachment functionality /Recommendation Reports


All other functionality of the above systems is not impacted.

Duration of outage:
Outage start: Sunday, 10 November 2019, 8.00am
Outage end: Sunday, 10 November
2019, 4.00pm


Further details of the outage:
This outage is required for an upgrade to Oracle Web Center.

CAB/Incident Ref No: CHG0060290

 

Date approved: 30 October 2019

 

 

Contact for more information

eHealth Broadcasts

9685 3444

EHNSW-Broadcasts@health.nsw.gov.au

Submitted by Michelle Parkinson

eRIC upgrade - scheduled and planned maintenance

31/10/19

What is impacted?
eRIC (electronic Record for Intensive Care) application

Who is impacted?
Intensive Care Unit (ICU) at Blacktown Hospital and users of the application

What is the impact to end users?
eRIC application will be unavailable to the end users. Records can be accessed via the Emergency Data Access computer and paper based systems.

Duration of outage:
Start: Tuesday, 12 November 2019, at 1.30pm
End: Tuesday, 12 November 2019, at 3.30pm

Further details of the outage:
eRIC (electronic Record for Intensive Care) application is being upgraded to V1R14+AA.

CAB Ref No CHG0058909

 

Approval date: 30 October 2019

 

Contact for more information

eHealth Broadcasts

9685 3444

EHNSW-Broadcasts@health.nsw.gov.au

Submitted by Michelle Parkinson

Copyright © 2019 Western Sydney Local Health District 

Disclaimer: Information in The Regular Dose is intended for WSLHD staff. As a recipient of The Regular Dose you are not permitted to disseminate
or distribute The Regular Dose to any third party outside WSLHD. Any such act may constitute a breach of the WSLHD Code of Conduct.