ITS & Systems

November 2020

What's new on SARA

25/11/20

 

New form: Corporate Analytics User Access 

This new form enables staff to request access to various corporate analytics tools and dashboards, for example, relating to finance, workforce, procurement and other areas.

 

Previously, these requests were received via email or through a paper-based form. Now, these requests can be submitted through SARA, capturing all required details and automating the approval and fulfilment process. This SARA form will improve the user experience and reduce the time for the fulfilment team to complete the requests.

CCRS (Critical Care Resource Management System)

25/11/20

 

What is impacted?
CCRS

Who is impacted?
All LHD’s , NSW Critical Care Resource Management System Ambulance and ACI

What is the impact to end users?
CCRS application will be down for maintenance. During the individual server’s reboot, users will experience short interruption when Logging on or accessing the application during the outage window below.

Duration of the outage:
Start: Monday, 30 November at 0:30am
End: Monday, 30 November 2020 at 4:00am

Further details of the outage:
Server Engineering and SQL services (SESS) team will be deploying monthly Windows Security updates to servers that will apply fixes to known flaws in Microsoft products and operating systems. The fixes, known as patches, are to help improve performance, stability, and security. Also, time permitting, will upgrade VMWare Tools to the latest version as per VMWare recommendation.

Inadequate patch management can leave gaps in the IT infrastructure leading to instability, cyberattacks, and support issues with vendors. Cyberattacks leveraging these gaps, also known as vulnerabilities, could lead to any or all of system instability, outages, data loss, data theft, or ransom attacks. If exposed to vulnerabilities that create security weakness, corrupt critical system data, or cause system unavailability.

For further information contact the State Wide Service Desk on 1300 285 533.

CAB Ref No: CHG0092880

Date Approved: 22 April 2020


Contact for more information:

Sam Sambasivam

02 9685 3885

Sam.Sambasivam@health.nsw.gov.au

Submitted by Ashish Sharma

IT Advice - Storage Infrastructure Operating System Upgrade

25/11/20

 

What is impacted?
eHealth Storage Infrastructure – Operating System Version Upgrade

Who is impacted?
All customers

What is the impact to end users?
No interruption or outage will be experienced, information and awareness only

Duration of maintenance work:
Start: Saturday, 28 November 8:00am
End: Sunday, 29 November 10:30am

Further details of the maintenance work:
This change is one of six planned to upgrade eHealth Storage Infrastructure operating system version to maintain vendor support. This upgrade is considered non disruptive (no outage) and due to the criticality of the infrastructure and widespread use requires awareness to all NSW Health entities.

Upgrades will take place through November and December with separate change notifications distributed in advance of the planned works.

CAB Ref No: CHG0157639

Date: 18 November


Contact for more information:

Baldip Kaur

02 9685 3505

baldip.kaur@health.nsw.gov.au

Submitted by Ashish Sharma

IT Advice - Storage Infrastructure Operating System Upgrade

25/11/20

 

What is impacted?
eHealth Storage Infrastructure – Operating System Version Upgrade

Who is impacted?
All LHD’s, Pillars and Health networks.

What is the impact to end users?
No interruption or outage will be experienced, information and awareness only

Duration of maintenance work:
Start: Saturday 5 December at 8:00am
End: Sunday 6 December at 10:30am

Further details of the maintenance work:
This change is one of the six planned to upgrade eHealth Storage Infrastructure operating system version to maintain vendor support. This upgrade is considered non disruptive (no outage) and due to the criticality of the infrastructure and widespread use requires awareness to all NSW Health entities.

Upgrades will take place through November and December with separate change notifications distributed in advance of the planned works.

Change Ref No: CHG0159840

Date Approved: 24 November 2020


Contact for more information:

Baldip Kaur

02 9685 3505

baldip.kaur@health.nsw.gov.au

Submitted by Ashish Sharma

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