Executive Messages

October 2019

2019 Quality Awards winners



Chief Executive Graeme Loy congratulates all of the 2019 WSLHD Quality Awards winners and finalists, and encourages staff to start planning their projects and submissions for an even bigger event next year.

Director of Clinical Governance



Dear colleagues,


Luke Sloane has been permanently appointed to the role of Director, Patient Safety First Unit, Ministry of Health.


Luke has been employed with WSLHD for over 15 years and has held a number of key nursing roles at Westmead and in the Local Health District. 


Luke’s passion for quality care, patient safety and nursing/midwifery excellence is to be commended and I would like to thank Luke for his contribution to Clinical Governance.


Under Luke’s guidance and leadership, Clinical Governance successfully developed the inaugural and subsequent Safety & Quality Account. This monitors the District’s performance against Ministry of Health key performance indicators and demonstrates WSLHD’s commitment to continuous improvement in safety and quality.


Luke has been instrumental in improving patient care for the community of Western Sydney and I wish him all the best in his new role.


Heather Doolan will continue to act in the role of Director of Clinical Governance during the recruitment process and can be contacted on 0427 054 767 or at Heather.Doolan@health.nsw.gov.au.




Caroline Farmer

Director Nursing & Midwifery, and Clinical Governance

General Manager, Integrated Care and Community Health



Dear colleagues,


I would like to advise that Luke Felicetti has been appointed to the role of Director of Corporate Services for Northern Beaches Hospital. Luke’s last day will be 21 October.


Luke has been employed with WSLHD for 10 years and has held a number of key roles across the Local Health District. 


During Luke’s time here his leadership has been instrumental in a number of projects including the return on Investment analysis of the Rapid Access and Stabilisation Services (RASS) in western Sydney that demonstrated a reduction in hospitalisation and emergency department presentations, and most recently the development of a co-commissioning proposal between the Public Health Network and WSLHD for access to urgent care and best practice primary care in western Sydney


Luke Elias will act in the role of General Manager, Integrated Care and Community Health during the recruitment process and can be contacted on 0406 669 252 or at Luke.Elias@health.nsw.gov.au.




Robynne Cooke

Executive Director Operations

National Carers Week, 13–19 October



Dear colleagues,


Carers have an invaluable role in the lives of those they care for and our community.


National Carers Week, 13–19 October, is about recognising and celebrating the outstanding contribution unpaid carers make. Nationally, more than 2.7 million carers provide unpaid personal care, assistance and support to a family member or friend.


Within WSLHD, almost 1,800 staff (13%) provide informal care in addition to their regular work roles.


I have the utmost respect for all of our staff who manage caring responsibilities alongside their work and other commitments.


Being a carer can be demanding and it is important that carers look after themselves.


The Australian Government has developed the Carer Gateway to support carers in their roles. The site includes everything from tips for advocating for patients and handling legal matters to getting respite and planning for emergencies.


Additional support is available via the WSLHD Carer Program, which provides advocacy and assistance in relation to leave for working carers, inservice carer education, events and resources. To find out more, email wslhd-carerprogram@health.nsw.gov.au. Free counselling is also available to all WSLHD staff at any time via the Employee Assistance Program (EAP).


Next week, I encourage you all to take the opportunity to say thank you to a carer for partnering with us to improve patient health and safety.


Graeme Loy

WSLHD Chief Executive

Entering locations in ims+



Dear colleagues,


Please refer to the Fact Sheet: Entering Locations in ims+, our new incident management system on the intranet here


What is different in ims+ ?


  • For all incident types (Patient, Worker, Relative/Visitor and No Person), the location selected is the location where the incident occurred

  • Previously (in IIMS) for worker incidents you selected the location you are employed.


The Fact Sheet will guide you through entering locations in ims+ and provides examples.


If you have any questions relating to ims+ please contact WSLHD-ims@health.nsw.gov.au




Caroline Farmer

Director Nursing & Midwifery, and Clinical Governance

Grace Under Pressure performance and workshops


Dear colleagues,

I’m pleased to invite you to attend the Grace Under Pressure performances in November.

Sometimes hilarous, sometimes heatbreaking, these compelling performances weave together the experiences of health professionals.


All staff are invited to attend any of the performances, regardless of their work location.


The details of the events are below.


Date: 20 November

Location: Lecture Theatre, Level 3 Clinical School, WSLHD University Building, Blacktown Hospital 

Times: Performance 1, 1.00-2.30pm, Performance 2, 5.30-7.00pm

Date: 25 November

Location: Auditorium, WECC, Westmead Hospital

Times: Performance 1, 9.30-11.00am, Performance 2, 2.00-3.30pm


Places are limited so please RSVP to amelia.burfitt@health.nsw.gov.au.



Luci Caswell
Director, People & Culture

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