Executive Messages

January 2020

Clinical leadership structure - invitation to staff forums


Dear colleagues,


We want to give clinical leaders more involvement in the management of our health services, and the opportunity to focus on strategy, quality and safety, and models of care.


Since announcing the decision to review our clinical leadership structure last May, a Clinical Consultation Group has been established as well as five Structural Consultation Groups for Westmead Hospital, Blacktown and Mount Druitt Hospitals, Auburn Hospital, Oral Health and Drug Health.


Over the past few months these groups have been exploring how a clinical network structure could work across our district, services and facilities.


We will be hosting staff forums across our facilities starting next week to talk through the proposed options and give you the opportunity to ask questions.


Come along to find out what the proposed structures would mean for your facility or service. Forums have now been held at Westmead and Blacktown Hospitals. The next forums will be held at:

  • Auburn Hospital: Friday 17 January, 2.00–3.00pm, Conference Rooms 3 & 4, Level 5

  • Mount Druitt Hospital: Friday 24 January, 2.00–3.00pm, Conference Room, Level 1


Staff from any facility or service are more than welcome to attend any of the forums.


More information will be distributed to all staff following the forums, and consultation will also continue with the unions.


Your input is important to make sure that we get this right and that our clinical leadership structure supports our teams in doing what they do best and providing the best possible care to our patients.


Following the forums, please send any comments to WSLHD-OfficeOfTheCE@health.nsw.gov.au by close of business on Friday 31 January.




Graeme Loy

WSLHD Chief Executive

Incident and consumer feedback management at WSLHD


Dear colleagues,
We would like to extend a huge thank you to everyone at WSLHD for taking part in the ims+ pilot. While there have been some challenges, by participating in the ims+ pilot, you have helped contribute to improved staff and patient safety across the NSW Health network.
As you know, ims+ is a joint project being delivered by eHealth NSW, responsible for digitally enabling NSW Health, and the Clinical Excellence Commission, responsible for patient safety and quality, and incident management. More than 5,100 incident and consumer feedback records have been entered across WSLHD since ims+ first went live.
The feedback that pilot participants like you have provided, based on the training you received and your experience of entering those 5,100 records while providing patient-centred care, has been invaluable. It has been used by eHealth NSW to identify, understand and resolve issues, and to shape when and how training is provided for frontline staff ahead of the state-wide roll-out.
Issues managing and reviewing incidents are now resolved
If you are a manager or reviewer of incidents, you may have experienced some system issues, such as forms taking too long to save, difficulties entering medical record numbers after the incident record was created, receiving medication related errors, or the incident status bar disappearing.
eHealth NSW acknowledges the inconvenience these issues have caused and has worked hard with the vendor, Datix, to resolve them. We are pleased to report that the latest system update has resolved all of these issues.
If you have any incomplete incidents, please do log in to ims+ and complete your management or review as soon as possible.
Training and education
This month, eHealth NSW will launch a new My Health Learning module which will help incident managers/reviewers get started with some core skills. This is another way your feedback has made a difference and is a great opportunity for you to brush up your skills.
eHealth NSW adds new training materials all the time, so please visit the ims+ site regularly.
If you have any ims+ system issues, please contact Loren Cleaves via email: WSLHD-IMS@health.nsw.gov.au or phone: 0428 325 661.
Thanks again for your feedback and your ongoing use of ims+.
Caroline Farmer
WSLHD Director Nursing & Midwifery, and Clinical Governance
Carrie Marr
ims+ Principal Sponsor
Chief Executive, Clinical Excellence Commission
Dr Zoran Bolevich
Chief Executive, eHealth NSW Chief Information Officer, NSW Health

Support for staff affected by bushfires


Dear colleagues,


We hope you had the opportunity to have a well-earned holiday over Christmas and New Year.


Special thanks go to all staff who worked over the Christmas period to continue to provide services to those needing our care at this time.


The bushfires are continuing to have a tragic impact on many communities and individuals, with several lives lost, and many homes lost and under threat. Many also had their holiday plans changed by fire activity and road closures, or directly witnessed some of the devastation along the central and south coast.


Our thoughts are with everyone who has been affected by the fires. We want to support you, so please let your manager know if you have been personally affected by the fires.


We encourage anyone who is affected or distressed to contact the Employee Assistance Program (EAP). Free confidential counselling is available to all staff and their immediate family - call 1800 818 728 to book an appointment.  


If you are involved in the fire-fighting effort and need to take leave, please discuss this with your manager or HR Business Partner. This includes Rural Fire Service and other emergency response volunteers, those whose homes are under threat, and Australian Defence Force reservists who may be called to assist.


Thank you to all of our bushfire response volunteers. Words can hardly express the gratitude and admiration we have for the selfless and challenging work you do to protect the lives and homes of those in your communities.


Thanks also to everyone who has been involved in supporting the bushfire effort, whether it is through healthcare, donations, or supporting those directly affected.


Please continue to take care of yourself, your family, friends and neighbours, and check the Rural Fire Service website for updates over the coming weeks.




Graeme Loy

WSLHD Chief Executive


Emma McCahon

Acting Chief Executive

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