Executive Messages

October 2019

Congratulations to our 2019 Quality Awards winners



Dear colleagues,


Congratulations to all of our 2019 WSLHD Quality Award winners who were recognised at our gala event at Western Sydney University Rydalmere campus on Friday night.


The WSLHD Quality Awards is an annual opportunity to celebrate some of the amazing work across the District to improve healthcare and health outcomes in Western Sydney. This was an outstanding event where we were able to celebrate some of the great achievements and innovation and I was enormously impressed by each and every submission.

Selected projects have been submitted for further recognition at state and national levels as part of the NSW Health Innovation Awards, the NSW Premier's Awards and the Australian Council on Healthcare Standards Quality Awards.


Congratulations to all teams who submitted entries this year – every project has made a difference to our patients, colleagues and community.


Thank you to everyone who supported their colleagues by voting for the NewsLocal People’s Choice Award or attending the awards ceremony last Friday.


What a fantastic evening…


You can see some of the highlights in this short video.



Graeme Loy

WSLHD Chief Executive

Our new improved incident management system ims+ is now live!



Dear colleagues,


Our new, improved incident management system, ims+, is now live and replaces the previous incident information management system (IIMS).

How can I access ims+?


Click on this link OR go to the WSLHD intranet home page then Applications and scroll down to ims+

Enter your StaffLink ID and password to login. Remember, you can access ims+ anytime, anywhere, 24/7.


If you experience any issues logging in to ims+ please use the SARA Customer Service Portal to request assistance, or contact the Statewide Service Desk on 1300 28 55 33.

What happens to the current IIMS now that ims+ is live?


  • Managers will still have access to manage open incidents through to completion – go to IIMS via the intranet

  • The incident notification forms in IIMS are now disabled for WSLHD


Where do I go for support?


  • Onsite support will be available at Westmead, Blacktown, Mount Druitt, Auburn and Cumberland Hospitals.

  • Click here for the support locations and times. Please drop by one of these locations at any time if you need assistance. 

  • If you prefer to book an appointment please make this request by emailing wslhd-ims@health.nsw.gov.au

  • If you would like phone support, please contact Loren Cleaves on 0428 325 661 or by email: loren.cleaves@health.nsw.gov.au


Where can I find more information and training resources?


Go to imsplus.health.nsw.gov.au (while logged on to the NSW Health system) for videos, user guides and quick reference guides.


Who can I contact?


Loren Cleaves, ims+ Project Officer, Western Sydney LHD

E: Loren.Cleaves@health.nsw.gov.au

T: 0428 325 661




Caroline Farmer

Director Nursing & Midwifery, and Clinical Governance

Appointment of Director, ICT Enablement – Westmead Redevelopment


Dear colleagues,


I am pleased to announce, in conjunction with Dr Zoran Bolevich, the Chief Executive eHealth NSW, the appointment of Vicki Fleming to the role of Director, ICT Enablement – Westmead Redevelopment. Vicki will be commencing in the role from next Monday, 30th September.


In this role, Vicki will be leading and coordinating a range of ICT projects that are designed to support and enable the Westmead Redevelopment.


Vicki has significant experience in both corporate and clinical roles across NSW Health at both an executive and senior management level. Most recently, in her role as Executive Director Corporate and Assets/Chief Information Officer of the Illawarra Shoalhaven Local Health District, Vicki was responsible for leading a number of successful digital transformation projects such as eMR2, eMeds, Health Roster, and eRIC. Vicki has also led the statewide implementation of CBORD to over 80 sites across the state.


With a clinical background in dietetics, Vicki has experience in working with stakeholders in both service delivery and service transformation to enhance the delivery of health care services. 


Please join me in congratulating Vicki on her new role.





Graeme Loy

Chief Executive

Acting Director Corporate Communications


Dear colleagues


I write to advise that the Director Corporate Communications for WSLHD Mr Mathew Nott has resigned from his position. Ms Sia Anthopoulos will be acting in the role effective from today, 3 October. Sia can be contacted by emailing either:





I would like to thank Mat for his contribution as part of the Executive team and wish him all the best in future endeavours.


Graeme Loy

WSLHD Chief Executive

Leave arrangements for General Manager, Westmead & Auburn Hospitals


Dear colleagues


Brett Thompson, General Manager, Westmead & Auburn Hospitals will be taking leave from Monday 30 September returning Tuesday 8 October 2019.


Ms Kate Hackett will be acting General Manager during this time.  Kate can be contacted via the following email addresses:





Thank you


Graeme Loy

WSLHD Chief Executive

Acting Director Redevelopment and Infrastructure


Dear colleagues


Today will be Tony Gulliver’s last day with Western Sydney LHD. Matt Sydenham will be acting in the role of Director Redevelopment and Infrastructure.  Matt can be contacted by emailing either:





I would like to thank Tony for his contribution as a key member of the Executive team during his time with the district and wish him all the best in future endeavours.


Graeme Loy

WSLHD Chief Executive

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