Clinical Services

April 2020

Telehealth with PEXIP



PEXIP is the Telehealth platform for NSW Health. Pexip is a web-based telehealth tool that allows clinicians a secure platform to remotely connect with patients and families for telehealth appointments. Instead of attending a face-to-face healthcare appointment, technology is used to connect everyone involved from multiple locations, including private locations (home, work) or other health facilities.

More information about Telehealth on the intranet.
ACI website.

You can apply for a PEXIP account by logging a request via SARA. Instructions on setup and training materials will be sent to your Health email.

PEXIP training is now available for NSW Health staff on the My Health Learning website.

The online, instructor-led training sessions will cover:

  • connecting via a computer, room-based solution and tablet

  • call control features

  • host control features

  • technical support

  • where to start

  • resources.

Duration: 1 hour

How to enrol: 
Log into My Health Learning and search for ‘Pexip’.
Click ‘Enrol’ on your preferred session.

Contact for more information 

Princy Ninan



Submitted by Princy Ninan

Updated advice about expanded testing criteria



Updated advice for all healthcare professionals about the expanded testing criteria is available on the NSW Health website.


Submitted by Polina Matveycheva on behalf of WSLHD Corporate Communications

COVID-19 testing prioritisation alert



TNSW Health Pathology is now further prioritising and fast-tracking COVID-19 testing for certain groups of people where the consequences for their health and the health system are the highest.


  • Inpatients in critical care areas (ICU, ED)

  • Inpatients in other hospital wards

  • Healthcare Workers (HCWs).


Attached is a clinical alert for the prioritisation process, along with updated COVID-19 testing flowcharts (including one specifically for ICUs) reflecting that John Hunter and Royal North Shore laboratories are now online for dedicated COVID-19 testing.


Please refer to the NSW Health Pathology intranet site for verified information on COVID-19 testing.

It also includes a list of NSWHP laboratories providing COVID-19 testing.


Contact for more information 

Shannon Ramadge


Submitted by Polina Matveycheva on behalf of NSW Health Pathology

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